Will the Ascend support team have access to my computers from now on?Ībsolutely not! Your confirmation is need each time a connection is made. This helps our support team identify specific PCs from the queue and allows anyone from your shop request a remote connection without having to worry about updating the computer name on TeamViewer. You should come up with a unique name that describes the workstation you'll be troubleshooting. Should I fill in my name on the TeamViewer application? Once finished, Edge will state that the download is complete as shown below:Ĭan I start a session without leaving Ascend?ĭefinitely! Once instructed by a Support Tech you can navigate to Help > Remote Assistance or locate and click on the Remote Assistance icon from the Ascend Desktop. If using Microsoft Edge, the download will prompt you to save the file and will display on the bottom left of your browser window. Once finished, Chrome will display the TeamViewer logo as shown below: If using Google Chrome, the download will prompt you to choose a destination and will display on the bottom left of your browser window. However, you can check the status of the download depending on your browser. Usually, the TeamViewer application will launch automatically after downloading. How do I know when TeamViewer has finished downloading? Now just download TeamViewer using the button at the top of this page or re-launch it from your Downloads folder if it's already installed. This closes all open TeamViewer sessions on your computer. Select Exit TeamViewer from the dropdown menu. Look for the TeamViewer logo here (a blue box with a white circle and blue arrows in it) and right-click it once you find it. Near the sound options and system timeclock there should be an arrow pointing up that reveals a system tray once clicked. If TeamViewer does not show up as a result on your PC, direct your attention to the bottom right of your screen. Once the program is running, tell the Support Tech your TeamViewer ID and Password to get connected. Simply open the application by selecting the Start icon on your PC and typing TeamViewer, then selecting TeamViewer from the list of results. If this doesn't work, you can try searching for the installed instance.
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